Who we are

Unit 2 Benning Court,
Pottington Business Park,
Barnstaple
EX31 1AB

We are the data controller for the purposes of data protection law.

Information we collect

We may collect and process the following personal data:

• Name
• Postal address
• Email address
• Telephone number
• Property details
• Payment and invoicing information
• Correspondance and enquiry details

We do not knowingly collect special category personal data unless this is necessary for legal, regulatory or professional purposes.

How we use your information

We use your personal data to:

• Provide surveying services
• Respond to enquiries and quotations
• Prepare and deliver reports 
• Issue invoices and process payments 
• Comply with legal and regulatory and professional obligations 
• Maintain business records 

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Performance of a contract 
• Compliance with legal obligations 
• Legitimate business interests 

Data sharing

We may share personal data with:

• Professional advisers, including accountants and legal advisers 
• Insurers and insurance brokers 
• Regulatory bodies, including the Royal Institution of Chartered Surveyors (RICS)
• Independent redress or complaints providers, where required 

We do not sell, rent or trade personal data.

Data retention

We retain client files and personal data for a minimum period of six years, or longer where required by legal, regulatory or insurance obligations. After this period, data is securely deleted or anonymised where appropriate.

Data security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure. These measures include secure storage systems, password protection, restricted access controls and appropriate cybersecurity measures.

Your rights

Under data protection law, you may have the right to:

• Request access to your personal data 
• Request correction of inaccurate personal data 
• Request erasure of personal data, where legally permitted 
• Object to or restrict processing 
• Request data portability 
• Lodge a complaint with the Information Commissioner’s Office (ICO) 
• Further information is available from the ICO.

Cookies and Website Use

Our website may use essential cookies to ensure proper functionality. We do not use non-essential or marketing cookies without obtaining consent where required.

International Transfers

We do not intentionally transfer personal data outside the United Kingdom. Where service providers process data outside the UK, or outside the UK and European Economic Area, appropriate safeguards will be implemented to protect personal data.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

OKM Building Surveys Ltd.
Unit 2 Benning Court
Pottington Business Park
Barnstaple
EX31 1AB

Email:

Complaints

If you are dissatisfied with how we process your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk